Privacy Policy

Eden Tours & Transfers respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect, why we collect it and how we use and protect it.
 

Information We Collect

When you make an enquiry or booking, we may collect information including:

• Your name

• Email address

• Telephone number

• Accommodation or pickup/drop-off details

• Flight information

• Number of passengers

• Booking and tour information

• Special requests relevant to providing your service

• Payment and transaction information

We only collect information reasonably required to manage your enquiry, booking or experience.
 

How We Use Your Information

We may use your personal information to:

• Process and manage bookings

• Provide tours and transfers

• Contact you regarding your booking

• Coordinate airport pickups and transfers

• Respond to enquiries

• Process payments and refunds

• Provide customer support

• Maintain appropriate business and transaction records

• Meet legal, regulatory or payment provider requirements

We do not sell your personal information.
 

Payment Information & Security

Online payments are processed through authorised third party payment providers.

Payment card information transmitted during an online transaction is handled through the applicable secure payment-processing system. Eden Tours & Transfers does not directly store complete payment card details on its website.

Sharing Your Information

We may share information where reasonably necessary to provide your booking, including with payment processors, booking technology providers or service providers assisting us in delivering your tour or transfer.

We may also disclose information where required by law.

We do not provide personal information to third parties for their own unrelated marketing purposes.
 

Storage & Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected or where retention is required for legal, accounting or regulatory purposes.
 

Website & Third Party Services

Our website may use third party services for functions such as booking, payments, analytics or website operation.

Those providers may process information in accordance with their own privacy policies and security practices.
 

Access or Correction

If you would like to request access to, correction of, or deletion of personal information we hold about you, please contact us.
 

Contact Us

For questions about this Privacy Policy or how Eden Tours & Transfers handles personal information, please contact:

Eden Tours & Transfers
Email: edentoursandtransfers@gmail.com