Refund & Cancellation Policy

We understand that travel plans can change and aim to make our cancellation policy as straightforward as possible.
 

Customer Cancellations

More than 48 hours before your scheduled tour or transfer:
You may cancel your booking and receive a full refund.
 

Less than 48 hours before your scheduled tour or transfer:
The booking is non-refundable.
 

No-shows:
No-shows are non-refundable.
 

We understand that unexpected situations can occur while travelling. Where appropriate, Eden may offer a change of date or booking credit at our discretion.
 

Changes to a Booking

If you need to change your booking, please contact us as soon as possible.

We will make reasonable efforts to accommodate changes to dates, pickup times or other booking details, subject to availability.

Any difference in price resulting from a requested change will be communicated before the change is confirmed.
 

Flight Delays

A genuine flight delay is not considered a customer cancellation or no show, provided accurate flight information has been supplied to us.

Where possible, we will adjust airport pickup times to accommodate airline schedule changes or delays.
 

Weather & Safety

Tours and experiences in Fiji can be affected by weather, tides and local conditions.

Where possible, we may adjust the timing, itinerary or activities rather than cancel the entire experience.

If Eden Tours & Transfers cancels a tour or transfer and we cannot provide a suitable alternative or rescheduled service, customers will be entitled to a full refund of the amount paid to Eden for the cancelled service.
 

Refund Processing

Approved refunds will be returned to the original payment method used for the booking.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.