Terms & Conditions
These Terms & Conditions apply to bookings made with Eden Tours & Transfers (“Eden”, “we”, “us” or “our”) through our website, directly with our team, or through an authorised booking partner.
By making a booking with Eden Tours & Transfers, you agree to these Terms & Conditions.
1. Bookings
Bookings are subject to availability and are confirmed once you receive a booking confirmation from Eden Tours & Transfers.
Customers are responsible for providing accurate booking information, including passenger numbers, accommodation details, contact information, flight details where applicable, and any other information reasonably required to provide the booked service.
Please check your booking confirmation carefully and contact us as soon as possible if any details are incorrect.
2. Pricing & Currency
Prices displayed on our website are shown in AUD or FJD unless otherwise stated.
The total price of your booking will be displayed before payment is completed. Any additional charges that may apply to a customised booking or service will be communicated and agreed with you before the service is confirmed.
Depending on your card provider or financial institution, international transaction or currency conversion fees may apply. These charges are determined by your financial institution and are not charged by Eden Tours & Transfers.
3. Payments
Payment is required in accordance with the payment terms shown at the time of booking.
Payments made through our website are processed through our authorised third-party payment provider (Windcave). Eden Tours & Transfers does not directly store your complete credit or debit card details.
Windcave's Term's & Condition based on the country that you are processing your payment in are here.
Accepted payment methods will be displayed on our website.
4. Airport & Private Transfers
Customers booking an airport transfer must provide accurate flight information.
We understand that flight schedules can change. Where flight information has been provided, we will make reasonable efforts to accommodate flight delays and schedule changes.
Customers must notify us as soon as possible if their flight, accommodation or transfer requirements change.
The customer is responsible for ensuring the correct number of passengers is included in the booking and advising us in advance of any special requirements, including child seats, additional luggage or oversized items.
5. Tours & Experiences
Tour itineraries, locations and timings may occasionally need to change due to weather, tides, road conditions, local events, cultural considerations, safety requirements or circumstances outside our reasonable control.
Some Eden experiences involve outdoor activities, swimming, snorkelling, walking and visits to local communities. Customers are responsible for considering whether an activity is appropriate for their own abilities and circumstances.
We reserve the right to modify an itinerary where reasonably necessary for guest safety or to provide the best possible experience on the day.
6. Children
Children must be supervised by a responsible adult throughout tours and transfers.
Please advise us at the time of booking if you are travelling with infants or children and require a child restraint or have other specific transport requirements.
7. Guest Conduct
We want every guest to have a safe and enjoyable experience.
Eden reserves the right to refuse or discontinue service where a guest behaves in a way that is unsafe, abusive, threatening, significantly disruptive or places themselves, our team, other guests or members of the community at risk.
8. Personal Belongings
Guests are responsible for their personal belongings during tours and transfers.
Please contact us as soon as possible if you believe you have left an item in one of our vehicles.
9. Circumstances Outside Our Control
Eden Tours & Transfers will make every reasonable effort to provide confirmed services.
However, services may occasionally be affected by circumstances outside our reasonable control, including severe weather, flooding, road closures, natural disasters, government restrictions, civil disruption or other events that make operating the service unsafe or impractical.
Where Eden needs to cancel a service, our Cancellation & Refund Policy below will apply.